At Smart Watch City, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return policy to make your shopping experience worry-free.
- Eligibility for Returns: a. Timeframe: We accept returns within 7 days from the date of delivery. Please make sure to initiate the return process within this timeframe.
b. Condition of the Item: The returned item must be in its original condition, unused, undamaged, and free from scratches or any signs of wear. It should be in the same condition as when you received it, with all original packaging, tags, and accessories included.
c. Water Damage: We cannot accept returns for smartwatches that have been exposed to water or any other liquid. Please ensure that your smartwatch remains dry and protected during the return process.
- Return Process: a. Initiate Return: To initiate a return, please contact our customer support team within the specified timeframe. Provide your order details, reason for the return, and any relevant information.
b. Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RMA) and detailed instructions on how to proceed.
c. Secure Packaging: Carefully package the item in its original packaging, ensuring it is adequately protected to prevent any damage during transit.
d. Return Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance to safeguard the return shipment.
- Inspection and Refund: a. Inspection: Upon receiving the returned item, our team will inspect it to verify its condition and compliance with our return policy.
b. Refund Process: If the returned item meets our return policy criteria, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that it may take some time for the refunded amount to reflect in your account, depending on your bank or payment provider.
- Non-Returnable Items: For hygiene and safety reasons, certain items are non-returnable. These include personalized or engraved items, opened software or digital products, and items purchased during promotional or clearance sales, unless they are defective or damaged upon arrival.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will assist you in resolving the issue and provide options for a replacement or refund.
Please note that our return policy applies to purchases made directly through our website, smartwatchcity.pk. If you purchased our products through a third-party retailer, please refer to their respective return policies.
For any further assistance or clarification regarding our return policy, please contact our customer support team. We are here to ensure your satisfaction and provide a seamless return process if needed.
Thank you for choosing Smart Watch City. We value your trust and are committed to delivering exceptional products and services.